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Female, 32 years, born on 29 March 1991

Nikolayev, willing to relocate (Kyiv, Kharkov, Odessa), prepared for business trips

Translator, Customer Support Specialist, Personal assistant

900 $ in hand

Specializations:
  • Interpreter

Employment: full time, part time

Work schedule: full day, shift schedule, flexible schedule, remote working

Work experience 6 years 3 months

February 2018January 2019
1 year
ENVISO DESIGN STUDIO

Saint Petersburg, designenviso.com/

Construction, Real Estate, Architecture... Show more

Manager assistant, SMM, translator
Corresponding with potential and existing foreign clients; Managing social media accounts - Instagram, Facebook, LinkedIn; Translating acticles about company's design projects; Looking for company employees, posting of job openings.
February 2017January 2018
1 year
Индивидуальное предпринимательство / частная практика / фриланс

Saint Petersburg

Public Services... Show more

English tutor, Head of English speaking club, Yoga teacher
Giving individual sessions to people of all ages and leading speaking club for adults who have intermediate English level. Teaching yoga in sport clubs.
September 2016January 2017
5 months
Smile&Soul Entertainment

India, www.smileandsoul.in/

Art, Culture... Show more

Musician
Performing on the stage with an instrumental band - violin, cellos, guitar, piano, accordion. Playing cover versions for popular national songs. I played drums.
September 2014July 2016
1 year 11 months
Artist workshop "Reflection"

Saint Petersburg, otrazhenie-tm.ru

Artist
Creating high level hand-made glass items, sand-blasting and painting them; making stained-glass panels.
July 2013May 2014
11 months
APC IT

Nikolayev

Business Services... Show more

Data base analyst
Finding a way to optimize work process: keep minimal hold time, analyzing volume of calls for the previous years to anticipate busy season and provide the best service. Presenting statistics to upper management, monitoring phone support angents' work. Managing call-outs, schedules, vacations of tech support team.
January 2013June 2013
6 months
APC IT

Nikolayev

Business Services... Show more

Troubleshoot team agent
Working on tickets set by phone support team, assisting so-called "difficult" customers, avoiding negative reviews. Reporting problems on a website to programmers. Thorough troubleshooting of fitment issues with manufacturers and car dealerships.
September 2012December 2012
4 months
APC IT

Nikolayev

Business Services... Show more

Tech support specialist (Phone team)
Answering inbound calls from customers, resolving technical issues over the phone. Troubleshooting with manufacturers and shipping companies. Processing returns, exchanges. Creating tickets for cases that required profound investigation.
July 2012August 2012
2 months
APC IT

Nikolayev

Business Services... Show more

Tech support specialist (E-mails)
The company I worked for was reselling accessories and spare parts for more than 100 makes of vehicles. I assisted customers with shipping and fitment issues. Often it was necessary to contact a shipping company (in case there was a delay in delivery, of if an item was damaged in transit), to get in touch with a manufacturer if a client encounted an untypical fitment issue, etc. I processed returns, refunds and exchanges, finding a solution which works for both customer and our company. At this period of work I learned how to communicate with customers and provide good service.

Key skills

You can change skill levels in the mobile app — the website will have this feature a little later on

Driving Licence B
Английский язык
Деловая переписка
Грамотная речь
MS Excel
Работа в команде
Пользователь ПК
Аналитические способности
Customer Service
Teamplayer
MS Office
Техническая поддержка
Teamleading
Точность и внимательность к деталям
CRM
Business English

Driving experience

Driver's license category B

Higher education

2016
Петербургская школа йоги
Школа инструкторов йоги
2012
Kharkov Art College
Art, Artist, Painting teacher
2012
Николаевский национальный университет им. В.А. Сухомлинского, Николаев
Иностранной филологии, Английский и немецкий языки

Languages

RussianNative


EnglishC2 — Proficiency


GermanA1 — Basic


Citizenship, travel time to work

Citizenship: Ukraine

Desired travel time to work: Up to one hour